The person I called was not very helpful. I was calling back due to being cut off.
I asked to be transffered to a operator in the US. She told me this was not possable. I said well the last person I spoke with was not able to help me and they did it with no problem.
After we talked about this for a few minutes I asked to be transfer the call to a service plan person and again she told me that she could not do this that she was more than able to help me, She was a supervisor.
after talking about this for almost 30 minutes the rep said " on my god" I asked what was it... next think I know the phone line is ringing, she had blind transfer me to the department I was asking for.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.
I didn't like: Person on the other end of the phone.