9 E Valley Mall Blvd, Union Gap, WA 98903, USA
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Customer service
Product or Service Quality
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Called about my washer, it stopped working, and i just found out there is a recall on it. There is clothes sitting in it wet that i cannot get out since its locked shut.

They tell me its going to be a month before someone can come look at it. Yeah, and ruin all my clothes...not cool Sears, not cool!!

Product or Service Mentioned: Kenmore Washing Machine.

Reason of review: Bad quality.

Company wrote 0 private or public responses to the review from Oct 10.
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I ran into a similar problem the day before yesterday regarding a whirlpool elite washer while working and visiting an area away from home. My colleague told me to contact the maintenance dept to get them to fix it.

I simply followed the mantra, "When in doubt, reboot. " I unplugged the washer, waited five seconds, plugged it back in , and hit the power button. It unlocked immediately and I ran the washer to drain and spin. It worked magnificent and I finished my wash.

The colleague just stood in quiet amazement with his mouth open. Try to reboot and then plug it back in.

Perform a wash cycle in manual made, not auto, and you may save some of your clothes. Hope this helps.

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