Since January we have been dealing with our refrigerator not cooling. Talk with sears to schedule appointment and a week later they send someone out.
Food has been all thrown out at this point. Friday at 4:30pm he walked in and tells me it is MY fault it is not cooling as I have the settings wrong. Within 15 minutes he is gone. Go buy new food, fridge cools for 2 days and then we begin having the same problem again.
Call Sears and they schedule me a week out again. Needless to say food is now bad again. The guy comes to fix it but the part has to be ordered. It takes a week to get the part then we have to reschedule.
Finally the guy shows up, opens the box and the part is broken. The man must have seen that I was going to lose it because he called service and had someone else deliver the part. 4 hours later it is supposedly fixed. That was at the beginning of February.
It is now mid March and here we are again. I called this morning to schedule an appointment and speak with Ashley. She is beyond rude and tells me she can schedule me for Wednesday of next week. I told her that was unacceptable after what all we have been through and in her condescending tone she mmhmmm'd me then told me there was nothing she could do.
I hung up with her, called back and spoke with a nice lady named Eva who tried to help me. Somehow we were disconnected so I called again. I would tell you who I spoke with but can't because he HUNG UP ON ME! Eva called me back and got me through to customer service managment, I am guessing, and they got the appointment moved up.
I have been a Sears customer for many years. About 10 years ago, when our lawn mower literally blew up after Sears repair department fixed it (which according to them was our fault), I started having trouble with the poor quality of the products as well as lack of customer service. I will NEVER EVER again buy ANYTHING from Sears nor will my family or friends.
This afternoon I will be filing a complaint with the BBB and anyone else who will listen. This is ridiculous.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $1500.