We ordered mattress over three weeks ago. Got a confirmation of delivery.
Next day received a text confirming delivery. Twenty minutes later, a text stating that delivery was rescheduled three weeks from now! Called customer service. Was transferred all over the place, four times (two hours on the phone).
Could not understand a word they were saying. The accents/language pronunciations are unbelievable. I requested to be transferred to an office in US. They said it was not possible.
Sears.com is quick to charge you for the merchandise, but don't care to deliver it. No wonder it's going out of business. Stay away from Sears.com
I still don't have a mattress, or my money!! The costumer service is the absolute worse.
Can't get through to anyone who can help. Disappointed is an understatement!!
Reason of review: Problem with delivery.
Monetary Loss: $900.
Preferred solution: Deliver product or service ordered.