Not resolved
1.6
Details
1 comment

I had the worse experience with sears.com customer service. My order # 875353097 has not been delivered to the store for 2 months now. Upon, inquiring about the shipping delay they are telling me I need to call the store and cancel my order as it has been lost in the processing and they will provide me a refund in 15 days.

I asked them why can't you simply reorder it, or make sure its shipped to the store? If the order is lost in processing by sears.com how is that a customer fault? I will never buy anything from sears again..

I asked the rep twice to let me speak to the manager. The reps from the Philippines were very rude and after waiting for an hour I hung up.

They have lost a customer.

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Sears Cons: Customer serice, How i was treated, It was the worst.

  • Sears Worst Customer Service
  • neversears
Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1551299

This is why Sear will be in bankruptcy soon. Horrific service

Sears Reviews

  1. 1214 reviews
  2. 500 reviews
  3. 282 reviews
  4. 72 reviews
  5. 31 reviews
Sears reviews