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I purchased a refrigerator on may 5 paid extra money to with guaranteed on May 25 the day of the delivery they put the refrigerator on the garage and disappeared. Call Customer Service and they told me that was a four guys job, after a week waiting for the refrigerator to be put in place, Sears sent two people again and they didn’t do it.

Now they said that the refrigerator wouldn’t fit. Again I call Customer service and I have to wait one additional week for them to come and picked up. It’s been three weeks and no Refrigerator in place. Huge issue to get my money back.

Do yourself a big favor...

DO NOT BUY FROM SEARS. Dishonest business practices.

Reason of review: Poor customer service.

Monetary Loss: $2100.

Preferred solution: Full refund.

I didn't like: Poo, Sears refusal to fully refund my money.

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