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2.0
Details
Exchange, Refund and Cancellation Policy
Layout of Store
Staff
Warranty
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After hours trying to make an online purchase at sears.com and at least 5 phone calls to customer service I was completely screwed, lied to, misinformed, and much more to list here. Tried immediately to cancel my order, but was conveniently told it was too late.

The order had magically been processed in less than a minute. After more lies from customer service I proceeded to get confirmations to return the lousy merchandise to my local sears store in Gurnee, Il. I talked to customer service at that store and was told I would have NO Problem returning the items. I called the night before I returned the Items and was once again told everything was fine and I had done everything properly and to take the merchandise back and get proper credit.

On 8-11-15 at 10 am when the Gurnee sears opened I went to return the online purchases and was treated very poorly especially by the supposed store manager among others. I was belittled and told I would not get my refund. Eventually I sort of got refunded, but not like I should have. I had spent $75 on sears gift cards and 26.88 on a visa.

The damned store manager would NOT refund the correct amount to my visa even though I had the receipt and sears egift cards printed out in front of the ***. No wonder I have not shopped at sears in 30 years and now I'm stuck with 86.36 in damned sears gift card. Needless to say I'll not be doing any business with sears. I hope their employees know how to flip hamburgers because very few if any sears stores will be around within 5 years--most in 2-3 years tops.

Oh by the way, I'm a Kmart retiree and have never seen a customer treated so badly in all my years with Kmart.

I was also supposed to get an associate discount on my purchase, but it also magically disappeared once my purchase went thru! Wish you all better luck or better yet--Do Not use sears!

Reason of review: Poor customer service.

Monetary Loss: $101.

Preferred solution: Full refund.

I didn't like: Customer no service, Being lied to, Response to the issue, Too much to list.

Company wrote 0 private or public responses to the review from Aug 06, 2015.
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