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2.1
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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I placed Two orders with Sears #875382852 order #875647879, 8-9. I was not told, but found out after they took my money, that my order came from Markplace-and from 10 locations.

One non standard item- Sears put me in touch with Seller who told if I opened it, it was not returnable.

3 Other items they have never sent a return label.

One Dress-Beautiful-but form fitting for a perfect figure I don't have.

One dress from some 3rd world Company? Would fit a 98 lb 6 ft woman, and it is X Large.It would not go over my head, nor of a friends 2 sizes smaller.

Two Pairs of Pajamas-paid for-never arrived-

One Watch took 30 days and came from China- but was great for the price.

One pair of curtains-was only the topper and not specified on the one shown to be JUST a topper-

One Grocery Cart- great.

I have written Sears 35 emails, sending all information. I have messaged them and was told they could not handle the problem, and would turn it over to proper people. No message back.

I finally found a telephone number online after weeks of looking and called. A very nice Foreign Lady that I did not understand, nor who understood me-but she promised all would be taken care of- Just words- Nothing. And a email yesterday, informing me it was over 30 days-and no returns.

Reason of review: Poor Customer Service,30 day delivery, Bad Quality, Defective, Problem with delivery.

Monetary Loss: $200.

I liked: 60 years of good service store 1 time onlne-sorry, Some products.

I didn't like: Your service.

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