I purchased a stove online through Sears online chat and was offered a certain price. When I called the delivery # I was told they couldn't give me the product at that price so I cancelled the order but they had already put the price on my Visa.
I wrote customer service to complain and the person gave me a smaller discount than I was quoted and reinstated my order which I never asked for, wanted or authorized so I cancelled that too.
After over 10 calls and emails I finally got an email saying they had refunded the 2nd credit amount but it is still $80.00 short of the actual first billing, after complaining to anyone who would listen they are just ignoring me now as a "troublemaker" but I still am out $80.00 because of the unauthorized reinstatement of the order. I will never deal with Sears again, they are rude, unprincipled and dishonest.
Product or Service Mentioned: Sears Delivery Service.