I purchased a Kenmore “Elite” washing machine on Dec 26th 2018. It was delivered Dec.29th 2018.
We noticed the door didn’t always close, which made the machine display an error code DE2. Within a week and a half the door wouldn’t shut at all. I called customer service which offered to send service A WEEK LATER... I declined and demanded a replacement.
They then scheduled a delivery and I had requested a later time frame because I was working in the morning, they told it it was fine. When they called to confirm, they were just giving me the morning appt I told them
I would not be able to do. I was gen told I’d be compensated for my inconvience and then told they couldn’t. I’m
Still waiting for confirmation for another delivery, I won’t hold my breath!!
I will NEVER buy another product from Sears, I can now see why so many stores are closing.
To be honest they are doing the public a huge favor by shutting down. But bye Sears!!
Product or Service Mentioned: Kenmore Washing Machine.
Reason of review: Return, Exchange or Cancellation Policy.