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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I purchased a Kenmore “Elite” washing machine on Dec 26th 2018. It was delivered Dec.29th 2018.

We noticed the door didn’t always close, which made the machine display an error code DE2. Within a week and a half the door wouldn’t shut at all. I called customer service which offered to send service A WEEK LATER... I declined and demanded a replacement.

They then scheduled a delivery and I had requested a later time frame because I was working in the morning, they told it it was fine. When they called to confirm, they were just giving me the morning appt I told them

I would not be able to do. I was gen told I’d be compensated for my inconvience and then told they couldn’t. I’m

Still waiting for confirmation for another delivery, I won’t hold my breath!!

I will NEVER buy another product from Sears, I can now see why so many stores are closing.

To be honest they are doing the public a huge favor by shutting down. But bye Sears!!

Product or Service Mentioned: Kenmore Washing Machine.

Reason of review: Return, Exchange or Cancellation Policy.

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Why would you purchase a major appliance from a store going out of business. You will not have a warranty on it. You should return it before the 30 day window


The company made a horrible decision to farm out service work to subcontractors. I remember plainly company owned Sears service vehicles in the distant past and the appliances were well built and the service good. Such a shame ; they once had the world by the tail but let it go.

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