Ordered a washing machine and pedestal on line. The washing machine came, but not the pedestal.
Sears promised to deliver it 2 days later. It never came. Then they confirmed several times it would come the following week. They gave us a specific delivery window period for arrival.
When it did not arrive we called customer service every hour on the hour. Each person assured us it was on its way.... the truck was just running an hour behind. Finally at 8:30 pm they admitted they had been lying to us and there were no deliveries scheduled in our area for that day.
Even their online customer service delivery showed it was “ on its way”.
I loved shopping at Sears when I was young. These days, they deserve to be put out of business as they soon will be.