Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

The appliance department at Sears, Silverdale is the WORST!! Bought $3,300 Kenmore refrigerator.

Stopped working after three years. First service appt the tech was a no-show. After FOUR service calls with four different techs, refrigerator still not fixed. Now being told "to call somebody else and stop calling them." The only thing they managed to do was scratch my hardwood floors.

Lack of customer service was astonishing. Made calls all the way up to corporate. They do not care. Out the $3,300, money for service calls, and had to buy new refrigerator.

Will NEVER buy anything from any Sears store again.

This reviewer shared experience about "lack of service or integrity shown at every level. will never spend another $1 at sears. live in japan now, the only reason legal action not pursued." and wants this business to offer any options to resolve the issue as the author lost $6000. The author is overall dissatisfied with Sears. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Sears.

Check out the best and the worst companies in Supermarkets and Malls category for more informed decision or compare Sears to other companies on our site.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
You May Also Like