I placed an order of men shoes at sears.com. 10 days later, I received a package with woman fitness shoes.
I emailed sears' customer services right away and got a reply that they would resolve issue within 5-7 business days. Exactly 7 business days later, I received an email with the link to print out return label and instructed me to bring the package to UPS retailer. How come Sears never offer pickup services. It was their faults after all.
And seriously, it took Sears 7 days just to issue an return authorization and shipping label, really!!! I think Sears' customer services wait until the last minute just to frustrate its customers.
That's not all, I have not heard anything from them about fulfilling my order.
So I guess they automatically cancelled my order. And I wonder how long does it take for them to credit my money after they receive the package.