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Product or Service Quality

Two kayaks and two paddles were purchased a month ago. Neither shipping or pick up was available in Atlanta, so I drove 4 hours to get the items.

When I got home, I realized that they gave me a wrong paddle. I paid for two 96" paddle with water guard and foam grips. Only one came to fit the specs but the other one is shorter, no grips or guard. I've emailed to and to explain the situation and for them to send me the correct paddles, but no reply.

Hold on the phone line is typically more than 20 mins.

I have tried talking to someone twice already, but I don't know why it can't be resolved easily (seeing as all I want is the item I've paid for) and the fault lies with Sears. I feel that the only way to get their attention is by posting problems publicly through social media and by complaining publicly...

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I liked: Price, Product, Convenience of online ordering.

I didn't like: Blowing off issues, Lack of customer service, Lack of professionalism of staff, Wrong item delivered, Items not available near me.

Company wrote 0 private or public responses to the review from Jul 30, 2015.
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