Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I bought a mattress and bed spring from Sears and they sent me the wrong size bed spring and wouldnt return it because it was past the 72 hours. I didn't realize it was the wrong size until I put the bed together.

It was their mistake we will never shop there again!!! I am very unhappy because I spent almost $600 on this set and will now have to buy another box spring. I called customer service and they would not help me.

I asked to speak to a manager and she would not get them for me because she said they would tell me the same thing. I would appreciate being contacted on this matter.

Review about: Sears Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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